I am a professional business traveler and have to rent cars weekly for work. I have been using this Enterprise since moving to Dallas in January and I have to say, it is the single greatest place I have ever rented automobiles from! Every single person here has always been so friendly, professional, honest and helpful. I never have to wait long, they go above and beyond to get me the car I want and are so easy and flexible when I need to extend out the reservation.
I pay special attention to customer service everywhere I go because it drives the industry I work in. This is a VERY busy place and on the rare occasion they may have a line, I watch how they interact with everybody else and it is always consistent, friendly and professional.
Thank you to Molly and her team for making this new Texan transplant feel like he's home and has some friends looking out for him while he travels! Job well done!
Very courteous from the pick up to the return and drop off. Car was almost new and drove great. Will use this branch again.
The car was good and the customer service great but the fact that I had to pay a $75 fee to drop off the car at the DFW airport instead of the Enterprise location where I picked it up was a hard pill to swallow. The distance between the two was less than 10 miles. Otherwise then this HUGE inconvenience, I would have given 5 stars.
Because I am so used to their exceptional customer service and personal attention, as well as have a long-time relationship with the same branch/staff, I was disappointed and felt blind-sided by the additional charge, and would've expected someone to call me and give me a little warning.
I am a Enterprise Plus member, renting since 1999. For the last 2+ years I have rented a car by the month, and know at the time I renew my rental, how much I will be charged for that month. Unfortunately, when I went to renew my car this past month, I was told that I need to pay an extra $145 more than what I was told when I renewed my contract.
It's on the best that is not attached to an airport. They have way more selection than the regular ones next a the body shop or those tiny ones that one has a really hard time to see or find while driving around. As usual newly grads at the counter will assist you in their shiny new suits, with an sparkling smile. While you work the car they persistently try to get you buy insurance, gas, collision damage, liability and road side assistance. It's hideous saying no to them and more annoying from them trying to get yo buy anything extra. They have to meet their quota, that how they get promoted. Some other enterprise locations are ruthless and add you services customers didn't request. They would jack up the price to make revenue, therefore their commission. Be strong say NO, read before you sign the contract either in their Android tablets or the hard copy of it. You always always and I type it again always want to get either by email or hard copy the contract. Once you leave the lot... We'll you know. You have been warned.
Enterprise Rent A Car is a US Car Rental based in Addison, Texas. Enterprise Rent A Car is located at 15500 Midway Rd, Addison, TX 75001, USA.
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